Frequently asked questions.

FAQ (Frequently Asked Questions)

About the Photography

Q: Who takes the photographs featured in your prints?
A: All images are captured by me. Each piece is carefully composed, often inspired by quiet moments in nature and the beauty of small details.

Q: Are the photos edited or manipulated?
A: Each photo is minimally edited to preserve the natural look and feel. Adjustments are only made to highlight textures, colours, and moods as they appeared in real life.

Q: Do you sell exclusive or limited editions?
A: At the moment, our prints are open editions. Every print maintains the same quality and attention to detail. In the future, we may offer limited edition collections.

Q: Where are the photos taken?
A: Most of the photographs are captured in natural settings, from local parks and forests to travels abroad. Each piece has its own story, inspired by the atmosphere of that moment.

About the Prints

Q: What materials are used?
A: Our fine art posters are printed on premium museum-quality matte paper. Canvas prints are made with durable cotton blend canvas, offering a textured, gallery-style finish.

Q: Are prints framed?
A: Unless specified, our posters and canvases are sold unframed. This lets you choose a frame that matches your personal style.

Q: Will the colours look the same in real life?
A: Yes. Gelato uses professional-grade printers and archival inks. Colours may vary slightly depending on your screen settings, but the prints are true to the artwork.

Orders & Shipping

Q: Where do you ship?
A: We ship worldwide through Gelato’s global print network. Your order is produced in the facility closest to you, which reduces shipping time and environmental impact.

Q: How long does shipping take?
A: Production usually takes 2–5 business days, and shipping typically takes 5–10 business days, depending on your location.

Q: Do you provide tracking?
A: Yes. Once your order ships, you’ll receive a tracking link by email.

Q: How much is shipping?
A: Shipping costs are calculated at checkout and depend on your location and the product size.

Care Instructions

Q: How do I care for my fine art poster or canvas?
A: Keep prints away from direct sunlight, heat, and humidity. For posters, we recommend framing behind glass or acrylic for extra protection.

Q: Will the prints fade?
A: No — Gelato uses fade-resistant inks and archival-quality materials designed to last for decades with proper care.

Returns & Replacements

Q: Do you accept returns?
A: Because each product is printed on demand, we can’t accept returns for buyer’s remorse.

Q: What if my print arrives damaged?
A: Please get in touch with us within 7 days of receiving your order and include clear photos of the damage. We’ll arrange a replacement right away.